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Q:How does the process of the trading do?
A:After you paid, please contact us by live chat, we would deliver the currency as soon as possible after we verified your order.
Q:Why I can not pay successfully with my Credit Card?
A:If you can not pay smoothly with your Credit Card. Please make sure your Credit Card has sufficient funds first and also the order amount does not exceed your card limit. And please double check the billing information you submitted is correct. Please be aware other possible reasons that your purchase is declined: *Multiple repeated attempts with different cards. *Several large purchases made in a short amount of time *Purchases made in another state or country If you still can not pay success with your credit card, please try other payment options such as PayPal and Google Checkout. If you have encountered any technical problem please kindly inform us at Have a nice shopping here!
Q:Is it safe to buy gold? Is your gold legal?
A:Yes. All of our in-game currency is 100% handwork by our gold supplier team. We would never allow using cheats, automation software (bots), hacks, mods or any other third-party software to farm illegal gold for selling. To guarantee your safe buying, GTCER provides secure payment options at your choice. GTCER website is enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe. You can pay safe with us. To guarantee the safe in-game trading and minimize the risk of transaction, GTCER offers you several delivery method suggestions of your game.
Q:Which payment method do we accept?
A:You can pay by visa, master card or the other kinds of card, such as a gift card, paypal, e-gold, money booker , western union or paysafecard
Q:How do I check on the status of my order
A:You can click the site Order Tracking to track your order with your order ID and E-mail.
Q:Where is my order number?
A:You will be offered an order number after checkout, and we will send you an email including an order ID in it. You may use this number to track your order. For additional information just feel free to contact our Customer Service.
Q:What confirmations should I expect once I've placed an order?
A:You will receive an email within 30 minutes after placing an order. If your order was approved, this email will confirm your order. Otherwise, it will notify you that this order failed and will give you instructions on how to process your order. Once your order delivers, a delivery confirmation email will be sent. We may also require additional verifications or information before accepting an order. We will contact you if your order is cancelled or if additional information is required to accept your order.
Q:Your Live Chat is on but you are not responding. What's wrong?
A:Sometimes our Customer Sevice Reprsentatives are all busy dealing with every customers' problems, and could not respond you in short time, please bear with us. We will respond to you as soon as possible. You may also email your Inquiries or requests to us if you are having difficulties in messaging us, and we would reply your letter within 30 minutes max after we got your email.
Q:I have been waiting in game for a really long time. How do I confirm my order?
A:If you have placed an order and have been waiting in game for more than 30 minutes, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log into our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.
Q:How long does delivery take?
A:This is a most concerned question. If your order is in stock we can usually deliver within 30 minutes. deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic. And for large orders and also the orders of high demand servers and game , we suggest you check the stock on our live chat before you place the order in order to have a quick delivery. We hope every customer can have a quick and safe delivery and a good impression on our service.
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